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Read what people are saying
about Precision Garage Door

Precision Garage Door of West Chester PA
has received 219 reviews, averaging 4.94 Stars:
Review:

Turned up on time, called ahead. Polite. Mended door. Job well done. Thank you.
Nicky Gordon
Leo Cornelius Service Provided:
Garage Door Repair
Technician:
Review:

Fast and efficient people! Have and will continue to call Precision for any garage door problems! Excellent people. 5 star rating!
Tom Brobyn
Angel Rivera Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

My garage door opener had stopped working, so I purchased a new one, but needed it installed. I went on Yelp, and found Precision Door Service. They had some very good reviews, so I scheduled an appointment. Ed was wonderful... very professional and knowledgeable. He arrived early, explained everything he was going to do, starting with a multipoint inspection. Once completed, Ed reviewed his finding and presented me with 3 pricing options (there was no pressure to choose one over the other). Throughout the entire install, Ed would check in just to let me know how things were going. After the install, Ed reviewed everything with me (all functions of the new opener and the repairs). I would highly recommend Ed and Precision Door Service.
Brendon Gefri
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Springs
Technician:
Review:

Leo (tech) did a great job. Clean, quick and efficient -- a total professional. He explained our options (we had a broken spring and a 10-YO door needing general maintenance) very clearly. Plus, we called on a Saturday morning and he was at our place by 2:00 Saturday afternoon. That's service!
Fred K.
A Response from: Keith

Fred, Glad we were able to help.

Leo Cornelius Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I am so glad I found you guys online. Precision is the best. I can't say enough good things about Ed. He is absolutely wonderful. He explained everything he was doing and if I asked him a question, went over it again with patience and a smile. Since this was my first experience with Precision, I can only say that if all of your workers are like Ed, you guys are lucky to have such great people that work for you.
Elaine Meno
Ed Hesling Service Provided:
Garage Door Repair
Technician:
Review:

They did a fantastic job. My garage door was loud and shakey upon opening and closing. My options and prices were explained to me before any work was performed. Now when I am sitting in my car in the garage waiting for the garage door to open I can’t even hear it. They were knowledgable, professional and very courteous. Great job!
Nancy King
Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

We used Precision 7+ years ago to install a new door, rails and opener so when we had a problem we immediately called them again since we were so pleased with that experience. Our spring broke and it was time for new rollers, springs, and a few other parts we elected to replace while they were here. Each time the technicians have been well informed, polite, and competent. I was called early in the morning to confirm the appointment and given a better idea of when they would show up. He did a thorough inspection and had 3 recommendations for what definitely had to be fixed, what items were showing a lot of wear and would need to be fixed soon and what items could wait a bit longer but were showing some wear and tear. He took time to explain and point out all the areas of concern. The only way our experiences with Precision Door could have been any better was if it was all free-- lol. Highly recommend Precision for any garage door needs.
Betsy B.
A Response from: Keith

Thank you so very much for your feedback. We are very happy we were able to serve you again.

Dan Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

return customer; good service 10 years ago and another time later by phone ( no charge) job done well; on time; efficient; had question, Bryan called back; would call you again as needed
John H.
A Response from: Keith

John, Glad we could serve you well over the course of 10 yrs. It's nice to know we're keeping it good.

Bryan Grammond Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

One day service is great, thank you for your timely service and knowledgable technician.
Steven R.
A Response from: Keith

Steve, We work hard to get to everyone's house the day you call. Thanks for the feedback. Good to hear when get it right.

Bryan Grammond Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We couldn’t have been happier with our experience ! Timely scheduling ( they were able to get us someone right away, even though it was evening), and friendly helpful service ! Our technician was awesome and fixed everything on the spot, no waiting around for parts to be ordered etc. Would absolutely use again!
Stephanie M.
A Response from: Keith

Glad we could come to your aid when you needed us. Yeah, we lucked out too, because Dan was just leaving the shop when you called - then we don't have to pull someone away from a warm couch! LOL

Dan Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

So happy with our service!! This visit was our third, and no one could manage to code our cars. But not only did the young man from Precision program both our cars' HomeLink systems, he serviced our garage door and replaced the frayed cables. We will rely on this firm from now on.
Robin B.
A Response from: Keith

Robin, Glad we could do you well, especially that poor start with all the phone tag we were playing. Also, thanks for reading our reviews. Yup, there are some bad ones. They reflect reality. We're not perfect and when we fail, we pick up and try to do better.

Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Leo was very professional, courteous and delivered a job well done. Precision was very responsive and able to service a door that was no longer manufactured in a timely manner.
Robert
A Response from: Keith

Rob, That panel worked out well. Glad to have helped.

Leo Cornelius Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

The door installers were courteous, friendly and professional. The job was well done and the door looks great.
Bill S
A Response from: Keith

Bill, The doors look great don't they? We're very happy with the way the doors look on your place too. Nice choice.

Angel Rivera Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

I would like to thank you for your service. Yes I was not just Satisfied, you sent a exceptional employee name Ed Healing He answered all my question! He explain so I won't have any problems with my remote! He was was very knowledgeable and polite. Thank you once again!
Wanda L.
A Response from: Keith

Glad are we could be of help.

Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

Great service and timely repair.
Walter M.
A Response from: Keith

Good to hear from you Walter. Glad we are keeping up to our standards.

Bryan Grammond Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Good job Great people
Art T.
A Response from: Keith

Thanks for your feeback Art. Glad to know when we are doing well.

Angel Rivera Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Have used Precision twice. Each time I had the opportunity to meet different techs. In both cases they were friendly, courteous, knowledgeable, and easy to talk with. Would not hesitate to call Precision when in need of service--just hope it's not too often!
Patricia
A Response from: Tom

Patricia, We're very happy we are able to meet you expectations of quality service.

Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Working with your company was an awesome experience. I run Large Corporate Lending for Univest Bank and Trust and you are the type company we look to finance. Well run.
Joanne F.
A Response from: Keith

WOW. Truely flattered. Thank you for your feedback.

Bryan Grammond Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Great customer experience. I called first thing in the AM they came out the same morning and fixed our problem. Tech called while in transit keeping us informed of arrival time, showed up on time, and fixed our problem professionally and quickly. Would definitely recommend them.
Alex T.
A Response from: Keith

Alex, We do our best to make it in a timely manner, so it is always nice to have that effort appreciated. Thanks for your feedback.

Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

I can't say enough good things about your staff. From the first phone call -- through and including installation -- every one was courteous, patient, knowledgeable, and a pleasure to consult with. Brian answered all my questions (and I had a LOT of questions.) Angel and Edwin made sure I understood the entire installation process and the operation of my opener. I'm very pleased, and will highly recommend Precision Garage Door of West Chester, PA.
C. B.
A Response from: Tom

Dear C. We are happy we could meet your expectations of knowledge and service. If you have any difficulties in the future, let us know.

Angel Rivera Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

The two young men were very polite and courteous, and explained our options clearly.
Michael B.
A Response from: Keith

Michael, Glad we could be of service.

Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

My garage door would not attach to the motor. The servicemen were early! How often does that happen? They explained the situation and gave me three options to repair it. The work was done quickly and quietly. They took the time to explain their work and let me "practice." I did not realize that Dan was a "learner". He was as professional as Ed. I will continue to use your company. Thanks
Charles and elaine Parvin
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

The guys did an excellent job taking a look at the situation, explaining their findings, and repairing my double door. I really appreciated their open approach and their attentiveness. I will look here first for help in the future.
Jim Lee
Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

My neighbor was have work done on his door andI was having problems with mine. The serviceman was pleasant and knowledgeable When it came for me to decide on a half measure or a complete fix I went with the complete fix by replacing my door opener. They were terrific.
Pete Curato
Leo Cornelius Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

It was a great experience start to finish. Took a total of 3 hours from initial contact to completion of work. Entire team was extremely professional. I was actually caught off guard because I didn't think the process was going to be that easy !
Seth Crossman
Ed Hesling Service Provided:
Garage Door Repair
Technician:
Review:

They repaired a commercial door for us on our delivery dock. They came out the next day and did a great job. They were very professional and helped us solve our door problem. I would highly recommend them.
Barbara Williams
Angel Rivera Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Keith and Dan were great, on time, very pleasant and professional. Even though the service call wasn't until the end of the day, you couldn't tell by their attitude or performance it was a long day. They performed an evaluation and found multiple areas of concern. They showed me the issues, recommended a course of action (presented 3 options). I chose the option that best fit the needs and made the most sense. Replaced cables, springs and rollers on two sets of doors. They performed the repair and we are very satisfied with their work and the garage doors now work great! Thanks again Keith and Dan!!!
Jim Hartsky
Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

I used two companies with the name Precision for other repairs and service so when I needed a garage door repaired, I thought that I would use the name Precision again. I was not disappointed. They were punctual, explained my options in an effective and communicative manner, and Gary and Ed performed the job in a efficient and timely manner. I do not hesitate to highly recommend this organization to anyone. My wife and I are extremely satisfied with the work that Precision performed. A 5 star review is in order.
Lenny Gineitis
Ed Hesling Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Leo is very nice, courteous young man who is a genius at fixing garage doors. I am very impressed with your high level of service.
Wes Taylor
Leo Cornelius Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

We were so pleased with the quick response and the professional service to getting our garage door repaired. We highly recommend Precision.
Linda Mcelvenny
Leo Cornelius Service Provided:
Garage Door Repair
Technician:
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