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Ed Hesling
Tech ID#: 12
Reviews: 94
Average: 5.00 stars

Ed Hesling

Technician
Ed Hesling has received 94 reviews, averaging:

Ed Hesling's Bio:

Ed is a transplant from Delaware Precision. He has been working for Precision for 4 yrs all together. He considers himself the customer service "GOAT". It may be a bit much, but truth is, lots of people like him a lot.
Review:

I've used Precision three times now in three different houses. They have always been communicative and helpful. All of my concerns were handled professionally. I'm a very satisfied customer and would recommend Precision to anyone needing garage door, motor, etc repair.
Jerome Cammarata
Ed Hesling Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

I’m not sure now why I chose Precision but I’m very happy I did and especially happy as today I was locked in and your appt. arranger got Ed out here fast. Ed Hesling installed and has serviced my door and he is just so nice, polite and great at jus job. Thank you Precision.
Susan Delaney
Ed Hesling Service Provided:
Garage Door Opener Repair
Technician:
Review:

I have used Precision in the past and was always very satisfied. In fact, my son had a garage door replaced last week by Precision. Today's experience confirmed our high regard for Precision and its Employees. Our Technician was Ed and he was professional, friendly, informative and efficient.
Joe Reifsnyder
Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Excellent service completed quickly and to our complete satisfaction. We had a total extension rebuild done and our door system seems like brand new. Technition was very knowledgable and friendly. We actually called them back the same day to do our other door.
Jan Donegan. cold call
Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

I called another garage door repair place on Monday AM as my side was acting weird/wouldn't work even after troubleshooting and googling potential issues. He said he'd call back- I waited 2 days he never did. I called Precision and a man picked up, asked me what was going on tried to mini troubleshoot to make sure I didn't lock it out, etc. Then scheduled Ed to come out who came out 2 days later (after I got an email verifying my scheduled apt). Ed was out on time when he said- went through cheaper possible solutions and we ended up needing either a new receiver (electrical board) or just replacing the unit. I ended up replacing the unit as it was just $50 or so more than replacing the board. It was a 2 1/2 year old Lift Master and Ed stated he hadn't seen that go bad w/oyr a lightning strike or electrical surge in his 5 years doing this. Does it suck that a 2 year old opener failed- yes but Ed did a great job troubleshooting and explaining what my options were and what I paid for. Oh and my next door neighbor apparently came and grabbed him to look at hers since she was having issues also. He went over and did just that even though she hadn't called it in and scheduled it etc. Good guy, good service and company.
Sean Sutton
Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Keith was prompt, courteous and efficient.
Bruce Turnbull
Ed Hesling Service Provided:
Garage Door Repair
Technician:
Review:

Ed was professional, informative and efficient. He explained everything he did, explained why he did what he did and answered all of our questions. Thank you for doing a great job!
Sonia Martinez
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

EXCELLENT service. Was fun watching efficiency and knowledge of product
Mel Brodsky
Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Repair was done quickly and professionally- will definitely cal next time we have a garage door need!
Kim Pratt
Ed Hesling Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

We called Precision after out garage door opener failed. Ed evaluated our system and made recommendations of repair and replacement. He explained the mechanical operation and safety elements of the springs, rollers, cables, etc. He completed the repairs quickly and effectively and reviewed the operation of the new opener. Great service.
Jeff
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Excellent service with Ed. Extremely knowledgeable, informative and patient during the decision making process of the repair. Would highly recommend.
Suzanne K.
A Response from: Keith

Suzanne, Thanks for your feedback.

Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

5 star...thanks Eddie
Brian K.
A Response from: Keith

Glad we could help.

Ed Hesling Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

Very pleased with the product, and especially how the technician took the time to explain what he was going to do before he presented me with my options. Afterwards he thoroughly explained what was causing my garage door to malfunction, and the parts associated with the problem. He was very courteous when presenting me with my options, and finished the repair in minimum time. Because of the product and the technician's level of proficiency, I would recommend your service to friends and neighbors. Thanks you!
Joe R.
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Great job by Eddie! Pleasant, competent, and quick. Door works much better now. Did an excellent job of explaining repair and results.
Mark S
Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Everytime Precision comes out, Ed is super helpful, thorough and professional. I like that I can work with the same person each time who knows the work work done in the past. Thanks Precision!
Susan G.
Ed Hesling Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Ed replaced my damaged opener, springs and cables, all within a couple of hours on a Saturday call.
John M.
Ed Hesling Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

I found them on the internet and was absolutely delighted. I have had trouble for the last 3 years with my "new" garage door opener. The previous company did a poor job at installation and even worse customer service. Ed from Precision did a great job and my door runs like new. And they are very reasonable!!
Lynn Dever
Ed Hesling Service Provided:
Garage Door Repair
Technician:
Review:

I appreciated the thorough analysis of our 36 year old garage door prior to the discussion of options for repairing the problems. The service person Eddie was friendly,professional, and knowledgeable.
Bill B.
Ed Hesling Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Ed did a great job of letting me know about all issues with the safety inspection and options for replacing one of the openers. Very friendly, professional and efficient. If/when need any work in the future will call Precision again and request Ed to perform the work. Thanks!!
Bill G.
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

We had an entire mechanism and motor installed by Eddie. Excellent worker and a pleasure to deal with.
Dianna S.
Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

We recently encountered a problem with one of our garage doors and contacted Precision. Their technician, Eddie, was on site within 24 hours. He was very courteous and professional. After performing a thorough diagnostic, he offered a detailed explanation of the cause of our problem and offered three options for rectifying the problem. Once we chose the course of action, Eddie completed the job quickly and with great results. A very satisfactory interaction with Precision. We would definitely give Precision a 5-star rating.
KP
Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Customer service was second to none! Your technician Ed was prompt courteous and offered a range of fixes! He had great knowledge of the products and what it would take to fix. He let me know he would be back Wednesday to complete all fixes. I would recommend this company to anyone!
Christopher V.
Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I cannot say enough positive things about your operation. You went above and beyond what I deserved!. I mistakenly wrote a harsh review, thinking you were another company. Instead of replying negatively you had a courteous and highly skilled technician, Ed check another company's work and corrected the flaws in their repair. This was the very best of service. Be assured if I need something in this area, you will be the first I will call. I will tell anybody who is considering anything to do with garage doors that you have a first class outfit that does first class work. Thank you again, and happy holidays to you and your employees.
Ralph H.
A Response from: Keith

Ralph, Glad we could help. Home Advisor has some pretty shady companies signed up and their "background check" is a sham. They only chck to see if companies have "pending" lawsuits, so fly by night outfits get away with a lot. Sorry for what happened with the other company.

Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Good guys. Straight shooters. Fast and prompt.
Cliff R.
A Response from: Keith

Cliff, Thanks for the feeback. Straight shooters. I like that. Some people aren't so happy when you tell them the truth about what needs to done for their door.

Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Our guy was polite, and quick, explained everything before starting. Door works perfect. Nice job.
Ron S.
A Response from: Keith

Ron, Glad our tech explained everything to you. One of our core goals is to explain to all homeowners how their door works and what may need to be done. Tom

Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technician:
Review:

Nov. 25, 2017 Service was very prompt. Not an emergency but greatly appreciated. Eddie was a nice young man and explained things fully and carefully.
Donna Spoto
Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

I was very impressed with Eddie. His knowledge base together with his confident personality makes him an asset to Precision. He educated me on the safety issues of our garage doors. I'm appreciative of his concern. Great guy... Brians estimated costs were bogus. In our initial telephone conversation he priced the required repair work to be $120.00 to $150.00. Eddies lowest estimated price was well in excess of $300.00 with the highest cost being $750.00!! I'm not pleased with Brian's approach to obtaining customers. Very bad business practices.
Evan J.
A Response from: Keith

Dear Mr. Jenkins, As always we at Precision Door truly appreciate any and all reviews that we receive. Although your review for our tech Ed is a glowing and well deserved review, i do feel that there were certainly misunderstanding with what Brian explained over the phone. My understanding is that he informed you that the job would be between 120.00 and 150.00 thats service call and labor not including any parts. So that being said your bill would have been service call 49.95 plus labor 89.00 equals a total of 138.95. You did not tell me about the condition of your cables maybe you didnt notice they were bad and needed replacement. As i was on phone and not on site i wouldnt know you needed cables either. So you take the 138.95 and add the cables at a cost of 99.00 and you arrive at your lowest estimate of 237.95 not the over 300.00 that you said in your review. We train our techs to give our customers all options so they can choose which service the feel most comfortable with and they are aware of all discounts and warranties that come with each different estimate so they can make an educated decision. In no way is it implied that you have to choose one over the other its always strictly the customers decision on which one to do. Please feel free to call us respond with any questions Thank You Thomas Schray

Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

I feel I was overcharged for the service provided.
Marilynn Fufari
Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

My garage door opener had stopped working, so I purchased a new one, but needed it installed. I went on Yelp, and found Precision Door Service. They had some very good reviews, so I scheduled an appointment. Ed was wonderful... very professional and knowledgeable. He arrived early, explained everything he was going to do, starting with a multipoint inspection. Once completed, Ed reviewed his finding and presented me with 3 pricing options (there was no pressure to choose one over the other). Throughout the entire install, Ed would check in just to let me know how things were going. After the install, Ed reviewed everything with me (all functions of the new opener and the repairs). I would highly recommend Ed and Precision Door Service.
Brendon Gefri
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Springs
Technician:
Review:

They did a fantastic job. My garage door was loud and shakey upon opening and closing. My options and prices were explained to me before any work was performed. Now when I am sitting in my car in the garage waiting for the garage door to open I can’t even hear it. They were knowledgable, professional and very courteous. Great job!
Nancy King
Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
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