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Read what people are saying
about Precision Garage Door

Precision Garage Door of West Chester PA
has received 270 reviews, averaging 4.94 Stars:
Review:

Awesome Customer Service. We able to schedule me the next day. Brian was very thorough and explained everything to me. Was even able to do the recommended work on the same day.
Karen Costello
Service Provided:
Garage Door Repair
Review:

great timely arrival, excellent work and product. Service Tech guy was professional , and I am very happy
Randy Pforter
Bryan Grammond Service Provided:
Garage Door Opener Repair
Technician:
Review:

I cannot say enough positive things about your operation. You went above and beyond what I deserved!. I mistakenly wrote a harsh review, thinking you were another company. Instead of replying negatively you had a courteous and highly skilled technician, Ed check another company's work and corrected the flaws in their repair. This was the very best of service. Be assured if I need something in this area, you will be the first I will call. I will tell anybody who is considering anything to do with garage doors that you have a first class outfit that does first class work. Thank you again, and happy holidays to you and your employees.
Ralph H.
A Response from: Keith

Ralph, Glad we could help. Home Advisor has some pretty shady companies signed up and their "background check" is a sham. They only chck to see if companies have "pending" lawsuits, so fly by night outfits get away with a lot. Sorry for what happened with the other company.

Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Dan did a great job on my door repair. He called ahead, was on time and made the job a great experience. You get a 5 star from me!
Joe L
Dan Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Good guys. Straight shooters. Fast and prompt.
Cliff R.
A Response from: Keith

Cliff, Thanks for the feeback. Straight shooters. I like that. Some people aren't so happy when you tell them the truth about what needs to done for their door.

Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I called at 830 am they came out by 5 and fixed the problem without any problems, they were very professional and we are very pleased
Harold B.
A Response from: Keith

Yeah.... Thats right. Same day service and we mean it. LOL. Glad we were able to help so quickly.

Bryan Grammond Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

Great service! Thanks
Christa Beregard
Bryan Grammond Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Thank you very much Brian for your help with our garage door. On this very, very, cold and windy day, you quickly located the problem, gave us several options and completed the new installation. We appreciate your help.
P.K.
Bryan Grammond Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Excellent Service. Dan the technician was great...
James O.
A Response from: Keith

Jim, Glad we were able to meet your expectations.

Dan Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Our guy was polite, and quick, explained everything before starting. Door works perfect. Nice job.
Ron S.
A Response from: Keith

Ron, Glad our tech explained everything to you. One of our core goals is to explain to all homeowners how their door works and what may need to be done. Tom

Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technician:
Review:

Easy to get appointment, very professional, on-time, knowledgeable and helpful.
Megan G.
A Response from: Keith

Megan, Glad we could help in a timely manner. Keith

Leo Cornelius Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

I called your company about 6 or 7 months ago to replace a garage door and opener for a friend. Very good job. I called this time to have my garage door repaired. The tech. arrived on time and repaired the door in a timely manner. The tech was Dan Madison. He was very respectful and performed the job in a very professional manner. I would recommend yourt company to anyone needing this service. Thsnk you very much Dan.
Willie R.
A Response from: Keith

Willie, Glad we could help with your doors.

Dan Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Dan is an outstanding representative for your organization. I was a pleasure having him at my home!
Timmy Nelson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Very professional, thorough and prompt. Will use again.
Jack Travis
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

We have used Precision Door a few times over the years, and have had nothing but the best service! This time we called late on a Saturday afternoon. Dan came out, explained the work to be provided, and did a fantastic job!! Super nice guy, too. We certainly will call again next time. Very highly recommended!! Thanks.
Scott Aron
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Nov. 25, 2017 Service was very prompt. Not an emergency but greatly appreciated. Eddie was a nice young man and explained things fully and carefully.
Donna Spoto
Ed Hesling Service Provided:
Garage Door Opener Repair
Technician:
Review:

I was very impressed with Eddie. His knowledge base together with his confident personality makes him an asset to Precision. He educated me on the safety issues of our garage doors. I'm appreciative of his concern. Great guy... Brians estimated costs were bogus. In our initial telephone conversation he priced the required repair work to be $120.00 to $150.00. Eddies lowest estimated price was well in excess of $300.00 with the highest cost being $750.00!! I'm not pleased with Brian's approach to obtaining customers. Very bad business practices.
Evan Jenkins
A Response from: Keith

Dear Mr. Jenkins, As always we at Precision Door truly appreciate any and all reviews that we receive. Although your review for our tech Ed is a glowing and well deserved review, i do feel that there were certainly misunderstanding with what Brian explained over the phone. My understanding is that he informed you that the job would be between 120.00 and 150.00 thats service call and labor not including any parts. So that being said your bill would have been service call 49.95 plus labor 89.00 equals a total of 138.95. You did not tell me about the condition of your cables maybe you didnt notice they were bad and needed replacement. As i was on phone and not on site i wouldnt know you needed cables either. So you take the 138.95 and add the cables at a cost of 99.00 and you arrive at your lowest estimate of 237.95 not the over 300.00 that you said in your review. We train our techs to give our customers all options so they can choose which service the feel most comfortable with and they are aware of all discounts and warranties that come with each different estimate so they can make an educated decision. In no way is it implied that you have to choose one over the other its always strictly the customers decision on which one to do. Please feel free to call us respond with any questions Thank You Thomas Schray

Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Wonderful service! Will recommend and use this company again if needed. Bryan did a professional and efficient job.
Patricia Mosko
Bryan Grammond Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Technician (Leo) arrived on time, explained the work and options on replacing some older parts, price overall reasonable and the sound level of new unit versus old dropped considerably. Happy with the results (neighbor probably happy too in that I heard my garage door open while in his house, ouch!). Have a second noisy door that I will have done within the next month or so. Thanks!
Pat Durante
Leo Cornelius Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

I feel I was overcharged for the service provided.
Marilynn Furfari
Ed Hesling Service Provided:
Garage Door Opener Repair
Technician:
Review:

Dan did a great job today! Timely repair! Thank You!
Jane M
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Turned up on time, called ahead. Polite. Mended door. Job well done. Thank you.
Nicky Gordon
Leo Cornelius Service Provided:
Garage Door Repair
Technician:
Review:

Fast and efficient people! Have and will continue to call Precision for any garage door problems! Excellent people. 5 star rating!
Tom Brobyn
Angel Rivera Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

My garage door opener had stopped working, so I purchased a new one, but needed it installed. I went on Yelp, and found Precision Door Service. They had some very good reviews, so I scheduled an appointment. Ed was wonderful... very professional and knowledgeable. He arrived early, explained everything he was going to do, starting with a multipoint inspection. Once completed, Ed reviewed his finding and presented me with 3 pricing options (there was no pressure to choose one over the other). Throughout the entire install, Ed would check in just to let me know how things were going. After the install, Ed reviewed everything with me (all functions of the new opener and the repairs). I would highly recommend Ed and Precision Door Service.
Brendon Gefri
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Springs
Technician:
Review:

Leo (tech) did a great job. Clean, quick and efficient -- a total professional. He explained our options (we had a broken spring and a 10-YO door needing general maintenance) very clearly. Plus, we called on a Saturday morning and he was at our place by 2:00 Saturday afternoon. That's service!
Fred K.
A Response from: Keith

Fred, Glad we were able to help.

Leo Cornelius Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I am so glad I found you guys online. Precision is the best. I can't say enough good things about Ed. He is absolutely wonderful. He explained everything he was doing and if I asked him a question, went over it again with patience and a smile. Since this was my first experience with Precision, I can only say that if all of your workers are like Ed, you guys are lucky to have such great people that work for you.
Elaine Meno
Ed Hesling Service Provided:
Garage Door Repair
Technician:
Review:

They did a fantastic job. My garage door was loud and shakey upon opening and closing. My options and prices were explained to me before any work was performed. Now when I am sitting in my car in the garage waiting for the garage door to open I can’t even hear it. They were knowledgable, professional and very courteous. Great job!
Nancy King
Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

We used Precision 7+ years ago to install a new door, rails and opener so when we had a problem we immediately called them again since we were so pleased with that experience. Our spring broke and it was time for new rollers, springs, and a few other parts we elected to replace while they were here. Each time the technicians have been well informed, polite, and competent. I was called early in the morning to confirm the appointment and given a better idea of when they would show up. He did a thorough inspection and had 3 recommendations for what definitely had to be fixed, what items were showing a lot of wear and would need to be fixed soon and what items could wait a bit longer but were showing some wear and tear. He took time to explain and point out all the areas of concern. The only way our experiences with Precision Door could have been any better was if it was all free-- lol. Highly recommend Precision for any garage door needs.
Betsy B.
A Response from: Keith

Thank you so very much for your feedback. We are very happy we were able to serve you again.

Dan Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

return customer; good service 10 years ago and another time later by phone ( no charge) job done well; on time; efficient; had question, Bryan called back; would call you again as needed
John H.
A Response from: Keith

John, Glad we could serve you well over the course of 10 yrs. It's nice to know we're keeping it good.

Bryan Grammond Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

One day service is great, thank you for your timely service and knowledgable technician.
Steven R.
A Response from: Keith

Steve, We work hard to get to everyone's house the day you call. Thanks for the feedback. Good to hear when get it right.

Bryan Grammond Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
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