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Ed Hesling
Tech ID#: 12
Reviews: 134
Average: 5.00 stars

Ed Hesling

Technician
Ed Hesling has received 134 reviews, averaging:
1 2 3 4 5

Ed Hesling's Bio:

Ed is a transplant from Delaware Precision. He has been working for Precision for 4 yrs all together. He considers himself the customer service "GOAT". It may be a bit much, but truth is, lots of people like him a lot.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a complete extension package rebuild due to a broken spring, etc. The company has great customer service, and is very professional! I had spoken to both Keith and Brian who were most helpful. Tech, Eddie did the actual work and he explained in detail all that he would be doing, and was just an extremely nice person to deal with! Good company to deal with! JANE SETTLE
Jane Settle
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 stars Thank you for taking the time to find out the needs and my plan for a new garage doors. I hope I am not disappointed with delivery time, installation and support afterwards. Representative was very courteous.
Will Rocha
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service!
Kathy Kiesel
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. Received email confirmation once scheduled. Initial email contained employee pictures. Received another email identifying which employee would service the call. Morning of appointment employee called and introduced himself, confirmed scheduled time and provided ETA. He arrived on time as originally scheduled. He was neatly dressed, polite, well groomed and knowledgeable. We discussed the issue (frayed cable, single strand remaining) and he then proceeded to do an overall inspection. Upon completion of inspection, he offered 3 different levels of service from fixing the immediate issue to replacing parts that tend to have a similar service life. We opted for "fixing the immediate issue". He went to work and was done in no time at all. I will most definitely call them for future service and would not hesitate to recommend them to a friend.
Steve B
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Everything went well
Pamela Haring
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very pleased with my service and with Ed Hesling the tech who performed the work. He called in advance of arrival, arrived early, and skillfully performed an evaluation. He clearly presented options to me. He was objective in his evaluation and I did not feel he was "selling service" that I did not need. I selected my option and he completed the work efficiently.
Robert C
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician called to inform me of his a arrival time. Explained what was wrong with the equipment and fixed the problems. Very efficient and professional.
Paggy Gilboyne
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have only positive remarks about using Precision Door. The technicians, Eddie and Shawn were both very professional and they diagnosed the problem with my door and sensors right away. Eddie was the senior tech and he showed me the damage he located and explained the work needed to be done along with options for prolonging the life of my door. They were polite, very neat and courteous. I highly recommend them for any issues related to your automatic garage door.
Rosemary DiGiovanni
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service! On time, neat and very efficient! Completely fixed my garage door by installing a new motor, rollers, springs and key pad . Works so well!! I highly recommend them! They provided top service and cleaned up when they were finished. Thank you to Ed and Sean. They were very professional and polite!
Kelli Walker
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door opener broke last week when the spring and pulley failed. I called Precision because they had high ratings and are a local company in West Chester. Ed and Sean came to resolve the issue. Ed was very knowledgeable and answered all my questions. Sean was in training and Ed tested him at every turn. They gave me three options on price (good/better/best). I went with "best". They replaced my opener and all the hardware. The new unit is much quieter than the old one. I feel very good about the service that Precision gave me - very satisfied and would definitely recommend!
Gary H
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ed Hessling and Shawn were extremely nice, professional ,knowledgeable, and courteous. Thry did a great job! Thank you. Bob Strouss
Robert Strouss
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I recently had a frustrating experience with another well known company. It took a week of calls and I was still unable to connect with someone to schedule an appointment to repair my garage door. I goggled garage repair and Precision came up. I spoke with an employee who scheduled me for the next day. The technicians were knowledgeable and polite. I highly recommend this company for any of your garage door needs.
Susan Miller
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ed and Sean showed up as scheduled, showed us what was wrong with our door, and working quickly repaired all the items to our complete satisfaction. We are pleased with all of the fixes that they made, and they are a credit to your business.
Charles Wagner
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very personal and professional service. Appointment was scheduled for 8:00am , Ed arrived a few minutes early. He gave a detailed inspection and recommended 3 options for repair/replacement. we were very pleased at the entire process from initial phone call to the completed repair.
Richard Bollinger
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ed serviced my garage doors,he was neat and professional. He inspected my doors and gave me 3 options to choose from. He replaced the cables springs wheels rollers and rubber seal on the bottom of doors where it meets the ground. when completed he tested the doors for proper operation. then he cleaned the work area up. JOB WELL DONE FIVE STARS
Arthur Grist
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Always a pleasure working with this company. They are so pleasant, knowledgeable and almost ALWAYS have what they need on their trucks to get the job done right there, right then.
Lea Clymer
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Work was performed well. I am very satisfied.
Dan Hawthorne
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ed called before heading out and arrived on time as promised. He performed a complete safety check of our garage door, springs and cables. Offered three options. We selected our choice and the new opener is great. Ed is a professional who takes his work serious and is very polite and courteous.
Ralph Ciminera
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Due to a delay at the doctor’s office, I was running late for my 2:30 appointment. The Precision Tech, Eddie called my cell at 2:31, politely asking if the scheduled time was 3PM rather than 2:30, since there was no one at the house. I assured him the error was mine, and I gave him the code to one of the working doors so he could assess the repairs needed. I arrived at 2:44, and he had reviewed what would be needed and presented three options. The first would correct the immediate problem, the second would also address some other wear issues, and the third would be a full replacement of every wear part on all three doors. All of the doors are used daily, so I opted to have everything replace on all three doors. In about two hours, all of the work was complete, and Eddie was cleaning up the work area. The 5 year old doors were as quiet as a mouse. I was so pleased, I asked about the possibility of a PM program, which I purchased. The final bill was just about what I had budgeted when I first reached out to Precision a few days earlier. I could not be more satisfied with the quality of the work, the ruggedness of the parts installed, and the fee charged.
Philip Cristiano
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician was personable and friendly. He did an inspection, explained the options and completed the repair quickly and professionally. Thank you.
Leo Hussey
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I love it when someone shows up when they are supposed to, knows what they are doing, has all the parts on the truck and when they leave, everything is working as it is supposed to. We have a 30 year old heavy wooden varnished double door. Other people have tried to sell us new doors, but we like this. The Tech (Ed) explained that our 15 year old springs were worn and gave us three different options to fix the problems, without trying to sell us new doors. He replaced the springs and hardware. He explained our motor still had life left it in and didn't pressure us to replace it. We did chose to replace the 15 year old motor. WHen he was done, the door worked quieter than it has ever done. Before he left, he even reprogrammed the remotes on both our cars, and petted the dog. Can't ask for more!
Kenneth Smith
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service, prompt response, and beautiful work. Would definitely use again.
David Saul
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your tech Ed was very impressive. Did an excellent job and did efficiently and quickly. I was very pleased with is competency.
Richard Dimarco
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision was great to deal with! I placed a call and they came out quickly and on time. The technician Ed was pleasant and professional and fully explained all of my issues and then corrected them in a very timely manner. Very happy with Precision and would have no problem recommending them to anyone!
Patrick Kelly
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We learned about Precision via your website and were very pleased with your company and the work we had done by your technician Eddie! He arrived right on time and, after some questions to determine exactly what problem we were experiencing, performed a thorough evaluation of our garage door openers. After explaining what he found to be the cause of our problem and offering different choices he completed the work and answered all questions. What a difference with our openers! We were very impressed with Eddie's professionalism and the quality of the work we had done. Thank you! We will definitely recommend Precision (and your technician Eddie!).
Mary Wirth
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Would absolutely call Precision Door Service in West Chester again. Our technician was Ed Hesling, who was prompt, knowledgeable about the repairs needed, and efficient.
George Falconero
Service Provided:
Garage Door Opener Install
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I honestly had no clue who to call, Precision had a great rating on google so I gave them a shot. I now know why they have such great ratings. Ed came out on time, got right to work, explained everything as he went and made us feel 100% comfortable with what needed to be done. He was extremely personable and professional. I will absolutely recommend Edward Hesling from Precision to anyone looking for garage door repair.
Amy
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ed Hesling was professional, knowledgeable and friendly when he serviced my garage door. The spring on the door broke and the door buckled. Ed explained my options and I decided to replace the door. The spring was repaired and I’m awaiting delivery and installation of the new door. Thanks for your honesty!
Barb Walsh
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Technicians were very friendly, clean and thorough. They also took the time to explain all the issues with the garage door mechanism and the maintenance required.
Kirby Steger
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Eddie is a Very good representative for your company, excellent people skills, very knowledgeable, concise and to the point
Bob Cooney
Service Provided:
Install Garage Doors
Product:
Garage Doors
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