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Read what people are saying
about Precision Garage Door in:

Chester County, PA

Precision Garage Door of West Chester PA
has received 168 reviews, averaging 4.97 Stars:
Review:

Had a defcon 5 garage door emergency. Called Precision and they were out my house within a half hour. Dan from Precision, fixed everything and got the garage door back on track and able to be used. Great save. unfortunately the door was on its last legs and Dan and the Precision team came up with great options which I am now looking forward to. thank you provision. 5 stars for the hustle and for the service quality!!!
Dave Murray
Dan Madison Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Without warning the garage door would only rise a short distance and stop. In the past this has been due to misalignment of safety sensor or debris but not this time. I called Precision Door and explained what was occurring and was told most likely it was the spring and that was correct because after arranging for a service call I checked. I was told to expect the Tech, Bryan Grammond, between 10a and 2p and he arrived some 20 minutes before 2p. He quickly saw the problem and promptly set about to replace the two springs that had broken. The door is once again operating correctly and I can say that the service was prompt and I would commend the Tech, Bryan, for a job well done and the Company for their response. Much appreciated. I have used Precision Door in the past and will continue to do so.
Charlie H.
Bryan Grammond Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I appreciated the thorough analysis of our 36 year old garage door prior to the discussion of options for repairing the problems. The service person Eddie was friendly,professional, and knowledgeable.
Bill B.
Ed Hesling Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Dan's rewiring of my garage door was very professional and done very efficiently. thx Dan!!
Janice S.
Dan Madison Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Ed did a great job of letting me know about all issues with the safety inspection and options for replacing one of the openers. Very friendly, professional and efficient. If/when need any work in the future will call Precision again and request Ed to perform the work. Thanks!!
Bill G.
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Working with Precision was easy and exceeded my expectations. They are competent and truly want to save your garage door. They are very knowledgeable and competent. They assess quickly, and are ready to fix your problem. They get the job done quickly and clear their work area. I would hire again and highly recommend them to any homeowner.
Charles C.
Angel Rivera Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Very fast service. Extremely courteous employee. Arrived promptly. Will definitely continue to use Precision.
Polly G.
Dan Madison Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

Brian was very professional and did a great job! Given the weather and the time of day he deserves 6 STARS!!
Diane C.
Dan Madison Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Technician:
Review:

We recently encountered a problem with one of our garage doors and contacted Precision. Their technician, Eddie, was on site within 24 hours. He was very courteous and professional. After performing a thorough diagnostic, he offered a detailed explanation of the cause of our problem and offered three options for rectifying the problem. Once we chose the course of action, Eddie completed the job quickly and with great results. A very satisfactory interaction with Precision. We would definitely give Precision a 5-star rating.
KP
Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Customer service was second to none! Your technician Ed was prompt courteous and offered a range of fixes! He had great knowledge of the products and what it would take to fix. He let me know he would be back Wednesday to complete all fixes. I would recommend this company to anyone!
Christopher V.
Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Your people are very professional They solve the problem and do the work in the time that they estimate 5 star
Richard Eatough
Dan Madison Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Awesome Customer Service. We able to schedule me the next day. Brian was very thorough and explained everything to me. Was even able to do the recommended work on the same day.
Karen Costello
Dan Madison Service Provided:
Garage Door Repair
Technician:
Review:

I cannot say enough positive things about your operation. You went above and beyond what I deserved!. I mistakenly wrote a harsh review, thinking you were another company. Instead of replying negatively you had a courteous and highly skilled technician, Ed check another company's work and corrected the flaws in their repair. This was the very best of service. Be assured if I need something in this area, you will be the first I will call. I will tell anybody who is considering anything to do with garage doors that you have a first class outfit that does first class work. Thank you again, and happy holidays to you and your employees.
Ralph H.
A Response from: Keith

Ralph, Glad we could help. Home Advisor has some pretty shady companies signed up and their "background check" is a sham. They only chck to see if companies have "pending" lawsuits, so fly by night outfits get away with a lot. Sorry for what happened with the other company.

Ed Hesling Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Good guys. Straight shooters. Fast and prompt.
Cliff R.
A Response from: Keith

Cliff, Thanks for the feeback. Straight shooters. I like that. Some people aren't so happy when you tell them the truth about what needs to done for their door.

Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Dan did a great job on my door repair. He called ahead, was on time and made the job a great experience. You get a 5 star from me!
Joe L
Dan Madison Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Great service! Thanks
Christa B.
Bryan Grammond Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Excellent Service. Dan the technician was great...
James O.
A Response from: Keith

Jim, Glad we were able to meet your expectations.

Dan Madison Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Our guy was polite, and quick, explained everything before starting. Door works perfect. Nice job.
Ron S.
A Response from: Keith

Ron, Glad our tech explained everything to you. One of our core goals is to explain to all homeowners how their door works and what may need to be done. Tom

Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technician:
Review:

Dan is an outstanding representative for your organization. I was a pleasure having him at my home!
Timmy Nelson
Dan Madison Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Nov. 25, 2017 Service was very prompt. Not an emergency but greatly appreciated. Eddie was a nice young man and explained things fully and carefully.
Donna Spoto
Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technician:
Review:

I was very impressed with Eddie. His knowledge base together with his confident personality makes him an asset to Precision. He educated me on the safety issues of our garage doors. I'm appreciative of his concern. Great guy... Brians estimated costs were bogus. In our initial telephone conversation he priced the required repair work to be $120.00 to $150.00. Eddies lowest estimated price was well in excess of $300.00 with the highest cost being $750.00!! I'm not pleased with Brian's approach to obtaining customers. Very bad business practices.
Evan J.
A Response from: Keith

Dear Mr. Jenkins, As always we at Precision Door truly appreciate any and all reviews that we receive. Although your review for our tech Ed is a glowing and well deserved review, i do feel that there were certainly misunderstanding with what Brian explained over the phone. My understanding is that he informed you that the job would be between 120.00 and 150.00 thats service call and labor not including any parts. So that being said your bill would have been service call 49.95 plus labor 89.00 equals a total of 138.95. You did not tell me about the condition of your cables maybe you didnt notice they were bad and needed replacement. As i was on phone and not on site i wouldnt know you needed cables either. So you take the 138.95 and add the cables at a cost of 99.00 and you arrive at your lowest estimate of 237.95 not the over 300.00 that you said in your review. We train our techs to give our customers all options so they can choose which service the feel most comfortable with and they are aware of all discounts and warranties that come with each different estimate so they can make an educated decision. In no way is it implied that you have to choose one over the other its always strictly the customers decision on which one to do. Please feel free to call us respond with any questions Thank You Thomas Schray

Ed Hesling Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

I feel I was overcharged for the service provided.
Marilynn Fufari
Ed Hesling Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Dan did a great job today! Timely repair! Thank You!
Jane M
Dan Madison Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

My garage door opener had stopped working, so I purchased a new one, but needed it installed. I went on Yelp, and found Precision Door Service. They had some very good reviews, so I scheduled an appointment. Ed was wonderful... very professional and knowledgeable. He arrived early, explained everything he was going to do, starting with a multipoint inspection. Once completed, Ed reviewed his finding and presented me with 3 pricing options (there was no pressure to choose one over the other). Throughout the entire install, Ed would check in just to let me know how things were going. After the install, Ed reviewed everything with me (all functions of the new opener and the repairs). I would highly recommend Ed and Precision Door Service.
Brendon Gefri
Ed Hesling Service Provided:
Garage Door Opener Install
Product:
Springs
Technician:
Review:

We used Precision 7+ years ago to install a new door, rails and opener so when we had a problem we immediately called them again since we were so pleased with that experience. Our spring broke and it was time for new rollers, springs, and a few other parts we elected to replace while they were here. Each time the technicians have been well informed, polite, and competent. I was called early in the morning to confirm the appointment and given a better idea of when they would show up. He did a thorough inspection and had 3 recommendations for what definitely had to be fixed, what items were showing a lot of wear and would need to be fixed soon and what items could wait a bit longer but were showing some wear and tear. He took time to explain and point out all the areas of concern. The only way our experiences with Precision Door could have been any better was if it was all free-- lol. Highly recommend Precision for any garage door needs.
Betsy B.
A Response from: Keith

Thank you so very much for your feedback. We are very happy we were able to serve you again.

Dan Madison Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

One day service is great, thank you for your timely service and knowledgable technician.
Steven R.
A Response from: Keith

Steve, We work hard to get to everyone's house the day you call. Thanks for the feedback. Good to hear when get it right.

Bryan Grammond Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We couldn’t have been happier with our experience ! Timely scheduling ( they were able to get us someone right away, even though it was evening), and friendly helpful service ! Our technician was awesome and fixed everything on the spot, no waiting around for parts to be ordered etc. Would absolutely use again!
Stephanie M.
A Response from: Keith

Glad we could come to your aid when you needed us. Yeah, we lucked out too, because Dan was just leaving the shop when you called - then we don't have to pull someone away from a warm couch! LOL

Dan Madison Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Great service and timely repair.
Walter M.
A Response from: Keith

Good to hear from you Walter. Glad we are keeping up to our standards.

Bryan Grammond Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

Good job Great people
Art T.
A Response from: Keith

Thanks for your feeback Art. Glad to know when we are doing well.

Angel Rivera Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Have used Precision twice. Each time I had the opportunity to meet different techs. In both cases they were friendly, courteous, knowledgeable, and easy to talk with. Would not hesitate to call Precision when in need of service--just hope it's not too often!
Patricia
A Response from: Tom

Patricia, We're very happy we are able to meet you expectations of quality service.

Ed Hesling Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
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