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about Precision Garage Door in:
Chester County, PA
Precision Garage Door of Southeastern PAhas received 1153 reviews, averaging 4.96 Stars:
Coatesville, PA
Exton, PA
My wooden garage door began to intermittently produce a loud "bang" when the bottom of it reached the garage floor. I did my own troubleshooting: there were no broken cables and no obstructions. I called Precision and did not have to wait long for a scheduled appointment. Dylan arrived on time and performed a complete inspection of the door and opener equipment. It was evident to me that he is knowledgeable and likes the work he does. He answered all my questions about the operation of the door, the opener and remote control. It took patience to diagnose the problem since the loud bang was intermittent. Dylan discovered that the steel bracket attached to the garage door did not provide double-sided support of the arm that moves the door up and down (even though it was securely fastened and posed no safety risk) and was the cause of the intermittent banging. He replaced the bracket and the garage door movement has never been quieter! He also adjusted the spring tension and door movement position settings.
- Betsy
Exton, PA
Repair person was pleasant and fixed my problem in a timely fashion, but there was miscommunication on what was being completed. I thought I was getting new rollers, but apparently the $900 option I chose did not include them. This was inconsistent with my understanding of the work I agreed to, which seemed expensive in my opinion. Also, one of the repaired items was a new key pad for an opener, which Precison had installed 24 months ago. It was apparently not under warranty any more. My other opener and keypad (came with the house when I bought it) is over 15 years old and still going strong. It was very frustrating that the roller issue was miscommunicated and that I was charged full price for a keypad to replace the old one Pecision installed 2 years ago. I will not use Precision again in the future.
- Brett M.
Brett, Sorry that the explanation of the work to be done was not clear. More sorry that we lost your confidence in working with us in the future. On our side, we'll try to train our repair technicians to make things more clear on what will and will not be done with any work and what charges are applied and not. Please look at your receipt more closely. You're keypad charge was zero. Conversely, I hope that the spring system repair we did do leaves your door working well form many years to come. There is a 4 yr warranty on those parts and if anything breaks, they are covered.
Landenberg, PA
Dylan was very professional, courteous, and easy to work with. He patiently explained all of our options. He completed the job efficiently and provided top level service, showing pride in his work. We were glad to work with a local, reliable company.
- Jon R
West Chester, PA
Matthew did an outstanding job fixing our door! He is very professional and knows his stuff. And a very nice guy as well. Our dog Wally agrees wholeheartedly!
- Thomas Hess
Downingtown, PA
Dylan was quick to diagnose the problem with our garage remote / keypad. He started with an evaluation of the garage doors and associated hardware to assess condition and presented various options with estimates. Overall very happy with the prompt service provided by Dylan.
- Vishnu Radhakrishnan
West Chester, PA
Excellent service. Explained work in detail.
- Kathleen Feehery
Downingtown, PA
Excellent service! I recommend this company for installation/repair of your garage door opener. I received a quick response from a live operator and the appointment was scheduled quickly. Technicians Chris and Tina did an excellent job. They are very helpful, professional and courteous. I like the fact that the problem was fixed on the same day, and the company is local.
- Thomas S.
Coatesville, PA
Dylan and Harry were very knowledgeable and efficient!
- Cateena Dalton
West Chester, PA
I have used Precision in the past and was very pleased with the service. Now at my new home I needed service. Precision came out Monday 12/9 after putting in the request on Friday 12/6. They even made my call the first one. Chris and Tina called the night before and the day of to let me know what find they would arrive. They accessed my door and gave me a quote. They had all the parts needed for the repairs and did so in a timely manner. I could not ask for better service and highly recommend Precision.
- Bob Simmons
Downingtown, PA
On time, professional, and courteous.
- FRANK MARCIANO
Exton, PA
I called and they were out the next morning. Chris did a great job quickly determining the issue and a very simple solution. Excellent customer service.
- Frank Diluzio
West Chester, PA
Chris did an excellent job determining the issue and explaining our options for repair. We’re very happy with the service provided.
- Andrew Lucibello
West Chester, PA
Dylan arrived promptly and was extremely pleasant to work with. Even though I am elderly, not especially knowledgeable of garage doors, and somewhat deaf, he was very patient and instructive in his explanation of what needed to be done. I recommend both Dylan and Precision Door wholeheartedly. Terrific service from start to finish!
- Jody
West Chester, PA
My double door had to be opened by hand after the left bracket snapped. Precision came promptly and made the repair for a fair price.
- Alan Wright
West Chester, PA
We were woken up early one morning to a loud bang and discovered that the spring was broken on our garage door. I called Precision Door for a repair. They did not have any openings that day and had to book an after-hours visit because we had two cars trapped. The dispatcher reached out to the technician and he bumped us up in the queue. He was out to our house an hour later and explained all of the options that were available. I opted to replace more than just the spring and am so glad we did. The garage door is over 15 years old and is now working better than when it was installed. We can barely hear the garage door open from anywhere in our house. I cannot say enough good things about the service that Dylan Reynolds provided. We are very pleased with everything.
- Tim Cruciano
Avondale, PA
Darrin came out on schedule, identified problem quickly and repaired, suggested and installed new rollers, he was done within an hour. He was personable and professional.
- Diane Weiss
Kennett Square, PA
Darrin provided me with clear options as to work provided and cost before we started. Was professional and quick, would recommend services to others
- David Dunning
Malvern, PA
AJ was great talked me thru the whole process. Thank you and especially AJ.
- Jim McCloskey
West Chester, PA
Great and quick
- Jeff Reid
West Chester, PA
I have used Precision door as a recommendation from a friend. I had just moved in and they replaced parts of the garage door and a new keypad. During the first year i had issues with the key pad and they came and fixed it promptly. I still had issues with the key pad after the first year and they were very responsive in solving the issue. Representatives were courteous and professional. I would recommend the company 5 star. Sue Mars
- Susan Mars
West Chester, PA
Darrin Mills was MOST helpful in answering any question and his work was spot on for sure !! I.m back in business.
- Don Finan
West Chester, PA
Chris was the tech and he was very thorough and timely - explained everything and great quality work. !!
- David Cummings
Service Provided:
Product:
Technician: Chris Schray
Downingtown, PA
Asked for service for broken spring …. was trying to upsell every service imaginable. When we explained we just wanted the spring fixed he refused to do just the one on the basis it wasn’t safe. My home, understand concerns but in the end if we only want one spring fixed that’s what we should get! Won’t call them again since they are only interested in selling you way more than needed! Lowest quote was over $600. Was trying to sell us $1300-$1600 in work. Husband fixed it for $25.
- KC
Thank you for your feedback on our service. Unfortunately, you need a lot more work on your door than just one spring. And yes, we do not replace just one spring on a two spring system. It's like asking a mechanic to replace one tire, when all four are bald. While it is your home, it's also our work and our safety standards. You have frayed cables, a cracked top panel, pulleys that are binding. The door needs real work. We are sorry that are unhappy with our minimum work standards.
Berwyn, PA
Technician Leo was prompt, helpful, explained everything clearly, and even offered to bring me a coffee. Oh and he fixed my garage door. He also gave me some information about possible future maintenance work we may need eventually but didn't pressure me to buy anything on the spot. No complaints!
- Steve Battisti
Honey Brook, PA
Excellent service. The technician was very experienced and did great troubleshooting. I was impressed that he knew the history of the maintenance on my garage door and did not try to perform any services that were not indicated. I am highly impressed. The issue was resolved quickly and efficiently.
- Linda Kinsley
Berwyn, PA
Chris did a great job providing options to repair our garage doors and springs as well as replace the keyless entry device. He was very polite and professional.
- Mary Kiely
Exton, PA
I went by the reviews. Didn’t call anyone else. Felt the price was high, but Dylan did a great job.
- Martin Daniels
Product:
Coatesville, PA
Prompt and honest service. Dylan communicated the potential issues very well and troubleshooting was efficient and honest to come out with best economical solution.
- Antonio Colon
Malvern, PA
Dylan was so nice. Completely professional, knowledgeable and we are so happy with the job he did!
- Colleen Conlow
(610) 429-8133
(610) 429-8133(267) 337-8311
(267) 337-8311(484) 532-8585
(484) 532-8585(610) 565-3623
(610) 565-3623(267) 337-8311
(267) 337-8311Office: (215) 362-2713
701 West Fourth Street
Unit B
Lansdale, PA 19446
License
License #120079
Dylan was excellent. He explained my garage door options, and gave me confidence in the company and the products.
- Tom Schwab