Ed is a transplant from Delaware Precision. He has been working for Precision for 4 yrs all together. He considers himself the customer service "GOAT". It may be a bit much, but truth is, lots of people like him a lot.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We recently encountered a problem with one of our garage doors and contacted Precision. Their technician, Eddie, was on site within 24 hours. He was very courteous and professional. After performing a thorough diagnostic, he offered a detailed explanation of the cause of our problem and offered three options for rectifying the problem. Once we chose the course of action, Eddie completed the job quickly and with great results. A very satisfactory interaction with Precision. We would definitely give Precision a 5-star rating.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Customer service was second to none!
Your technician Ed was prompt courteous and offered a range of fixes! He had great knowledge of the products and what it would take to fix. He let me know he would be back Wednesday to complete all fixes.
I would recommend this company to anyone!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I cannot say enough positive things about your operation. You went above and beyond what I deserved!. I mistakenly wrote a harsh review, thinking you were another company. Instead of replying negatively you had a courteous and highly skilled technician, Ed check another company's work and corrected the flaws in their repair. This was the very best of service. Be assured if I need something in this area, you will be the first I will call. I will tell anybody who is considering anything to do with garage doors that you have a first class outfit that does first class work.
Thank you again, and happy holidays to you and your employees.
Ralph H.
A Response from: Keith
Ralph,
Glad we could help. Home Advisor has some pretty shady companies signed up and their "background check" is a sham. They only chck to see if companies have "pending" lawsuits, so fly by night outfits get away with a lot. Sorry for what happened with the other company.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Good guys. Straight shooters. Fast and prompt.
Cliff R.
A Response from: Keith
Cliff,
Thanks for the feeback. Straight shooters. I like that. Some people aren't so happy when you tell them the truth about what needs to done for their door.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Our guy was polite, and quick, explained everything before starting. Door works perfect. Nice job.
Ron S.
A Response from: Keith
Ron,
Glad our tech explained everything to you. One of our core goals is to explain to all homeowners how their door works and what may need to be done.
Tom
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I was very impressed with Eddie. His knowledge base together with his confident personality makes him an asset to Precision. He educated me on the safety issues of our garage doors. I'm appreciative of his concern. Great guy...
Brians estimated costs were bogus. In our initial telephone conversation he priced the required repair work to be $120.00 to $150.00. Eddies lowest estimated price was well in excess of $300.00 with the highest cost being $750.00!! I'm not pleased with Brian's approach to obtaining customers. Very bad business practices.
Evan J.
A Response from: Keith
Dear Mr. Jenkins,
As always we at Precision Door truly appreciate any and all reviews that we receive. Although your review for our tech Ed is a glowing and well deserved review, i do feel that there were certainly misunderstanding with what Brian explained over the phone. My understanding is that he informed you that the job would be between 120.00 and 150.00 thats service call and labor not including any parts. So that being said your bill would have been service call 49.95 plus labor 89.00 equals a total of 138.95. You did not tell me about the condition of your cables maybe you didnt notice they were bad and needed replacement. As i was on phone and not on site i wouldnt know you needed cables either. So you take the 138.95 and add the cables at a cost of 99.00 and you arrive at your lowest estimate of 237.95 not the over 300.00 that you said in your review. We train our techs to give our customers all options so they can choose which service the feel most comfortable with and they are aware of all discounts and warranties that come with each different estimate so they can make an educated decision. In no way is it implied that you have to choose one over the other its always strictly the customers decision on which one to do. Please feel free to call us respond with any questions
Thank You Thomas Schray
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
My garage door opener had stopped working, so I purchased a new one, but needed it installed. I went on Yelp, and found Precision Door Service. They had some very good reviews, so I scheduled an appointment. Ed was wonderful... very professional and knowledgeable. He arrived early, explained everything he was going to do, starting with a multipoint inspection. Once completed, Ed reviewed his finding and presented me with 3 pricing options (there was no pressure to choose one over the other). Throughout the entire install, Ed would check in just to let me know how things were going. After the install, Ed reviewed everything with me (all functions of the new opener and the repairs). I would highly recommend Ed and Precision Door Service.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
They did a fantastic job. My garage door was loud and shakey upon opening and closing. My options and prices were explained to me before any work was performed. Now when I am sitting in my car in the garage waiting for the garage door to open I can’t even hear it. They were knowledgable, professional and very courteous. Great job!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I am so glad I found you guys online. Precision is the best. I can't say enough good things about Ed. He is absolutely wonderful. He explained everything he was doing and if I asked him a question, went over it again with patience and a smile. Since this was my first experience with Precision, I can only say that if all of your workers are like Ed, you guys are lucky to have such great people that work for you.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
So happy with our service!! This visit was our third, and no one could manage to code our cars. But not only did the young man from Precision program both our cars' HomeLink systems, he serviced our garage door and replaced the frayed cables. We will rely on this firm from now on.
Robin B.
A Response from: Keith
Robin,
Glad we could do you well, especially that poor start with all the phone tag we were playing.
Also, thanks for reading our reviews. Yup, there are some bad ones. They reflect reality. We're not perfect and when we fail, we pick up and try to do better.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I would like to thank you for your service. Yes I was not just Satisfied, you sent a exceptional employee name Ed Healing He answered all my question! He explain so I won't have any problems with my remote! He was was very knowledgeable and polite. Thank you once again!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Have used Precision twice. Each time I had the opportunity to meet different techs. In both cases they were friendly, courteous, knowledgeable, and easy to talk with.
Would not hesitate to call Precision when in need of service--just hope it's not too often!
Patricia
A Response from: Tom
Patricia,
We're very happy we are able to meet you expectations of quality service.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Great customer experience. I called first thing in the AM they came out the same morning and fixed our problem. Tech called while in transit keeping us informed of arrival time, showed up on time, and fixed our problem professionally and quickly. Would definitely recommend them.
Alex T.
A Response from: Keith
Alex,
We do our best to make it in a timely manner, so it is always nice to have that effort appreciated. Thanks for your feedback.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
My garage door would not attach to the motor. The servicemen were early! How often does that happen? They explained the situation and gave me three options to repair it. The work was done quickly and quietly. They took the time to explain their work and let me "practice." I did not realize that Dan was a "learner". He was as professional as Ed. I will continue to use your company. Thanks
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
The guys did an excellent job taking a look at the situation, explaining their findings, and repairing my double door. I really appreciated their open approach and their attentiveness. I will look here first for help in the future.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
It was a great experience start to finish. Took a total of 3 hours from initial contact to completion of work. Entire team was extremely professional. I was actually caught off guard because I didn't think the process was going to be that easy !
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Keith and Dan were great, on time, very pleasant and professional. Even though the service call wasn't until the end of the day, you couldn't tell by their attitude or performance it was a long day. They performed an evaluation and found multiple areas of concern. They showed me the issues, recommended a course of action (presented 3 options). I chose the option that best fit the needs and made the most sense. Replaced cables, springs and rollers on two sets of doors. They performed the repair and we are very satisfied with their work and the garage doors now work great! Thanks again Keith and Dan!!!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I used two companies with the name Precision for other repairs and service so when I needed a garage door repaired, I thought that I would use the name Precision again. I was not disappointed. They were punctual, explained my options in an effective and communicative manner, and Gary and Ed performed the job in a efficient and timely manner. I do not hesitate to highly recommend this organization to anyone. My wife and I are extremely satisfied with the work that Precision performed. A 5 star review is in order.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I am so pleased with the service Ed Healing along with his assistant performed Friday. Not only did they arrive on time but they really did a great job of religning the door. it is doing great and I'm so pleased I called as it makes all the difference. Wad knew exactly what the cure for the door was immediately. Thank you Precision, I will highly recommend you always.
Susan D
A Response from: Keith
Susan,
Thanks for your message directly to the managers as well. Ed and Dan are great guys and do great work. We are very proud they work with Precision.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Ed and Dave came out on time. They checked the door for the problem and safety and made the repairs. The door is operating perfectly now. They were polite and answered all our questions.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I attempted to repair my garage door springs and install the motor myself. I quickly learned I got myself in way over my head. I called Precision and Eddie was at my door 45 minutes later. He walked me through the process and explained the benefits of a spring upgrade. I was so pleased with his "precision" work and amazing attitude. He was the best of the best. Precision Doors and Eddie come highly recommended by me!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Precision was recommended by a neighbor. Our opener and springs were replaced. The service was very prompt, professional, enjoyed the educational part of owning a garage door and keeping it in good condition. We would use our technician again in a minute!!! and Precision again.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Ed was awesome in explaining to me the problem with the garage door and in fixing it in a timely manner. Very professional and great service! I would strongly recommend Precision.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Precision came out promptly and our technician, Eddie Hesling, was extremely knowledgeable and professional. I would recommend them again and recommend Eddie in particular. Thank you.
