Garage Door Repair in Southeastern PA including Bucks, Chester, Montgomery & Delaware County

Eric VanDeWeert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Terrible communication. Just another private equity backed company (KKR) that over charges. They show up with their iPads and oversell you on products you probably don’t need. Reiterating terrible communication skills. They slap a sticker on your garage wall immediately upon arrival, without asking. Find a local business do not use a neighborly company like precision garage door.

Hunter Luppold

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

At this point, I don’t believe I would be able to give a 5-star review. The main reasons are: • The technician who visited did not seem very familiar with the product. • The estimate provided does not clearly outline exactly what I’m purchasing for nearly $10,000. • I have competing offers with a better R-factor, and your Your email bounced back that I tried to respond back to price for the side-mount lift is roughly double that of a competitor. I wanted to share this feedback, so you understand my concerns. If you’d like to provide more detailed information or clarify what’s included, I’m open to reviewing it.

KC

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Asked for service for broken spring …. was trying to upsell every service imaginable. When we explained we just wanted the spring fixed he refused to do just the one on the basis it wasn’t safe. My home, understand concerns but in the end if we only want one spring fixed that’s what we should get! Won’t call them again since they are only interested in selling you way more than needed! Lowest quote was over $600. Was trying to sell us $1300-$1600 in work. Husband fixed it for $25.

Bob Nolans Auto Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

we asked for an estimate, they came out, a month went by, no estimate, called them said they would take care of it , nothing, now we get an email to review work that they did for us???? someone needs to take charge of this business, will never deal with again!!!! its making me put in a service to send this review, they did nothing

Blue Bell Country Club

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Percision seems less than Precise. They called on the wrong phone number and and then arrogantly told me I would be charged the service fee again to do the repair. They started by messing up the phone numbers and then wanted $315($460 with the double service charge) for a $20 part that takes less than 10 minutes to install. I would avoid this very confussed, rude and expensive company. Literally anyone else would be the better way to go.

Morgan McKenzie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was not happy at all. I called you to our home for a repair, the garage door is 2" short of completely closing, therefore the garage is the same temperature as the outside and my babies room is above. I assumed this was an adjustment and was willing to pay for such. Not only was nothing done, I was charged $40.00 for 6 estimates beginning at $670 dollars, none of which we can afford. Not happy in Coatesville.

Cathy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had used Precision Door twice in the past, once for a garage door replacement and once for an opener replacement. When one of the springs broke I didn’t hesitate to contact them again. I was charged $675 for 2 new springs, 4 pulleys, and a new cable wire. It took the technician 35 minutes to complete the job. Afterwards I did some internet research on the parts. I was charged $35 per pulley while the average price online is $5. Springs sell for way less than the $120 each that I was charged. I felt totally ripped and still do. I will not be using Precision Door in the future. The only positive part of this experience was the technician, Gabriel, who was very professional and was not responsible for the absurd prices he quoted.

Jefferson Mixell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scheduled an appoint because the cable through one of our spring broke. Our technician came out and spent most of his time walking in circles in the garage randomly yelling to my wife about different things he saw in the garage. He then told my wife he needed to rebuild the entire system. When she told him that she wanted to think about it, he adjusted the door so two pulley ran into each other on the remaining cable, leaving the garage door unable to fully close. This then bent the angle iron on that side. In summary, I called for service and had my system broken further by the technician that attempted to scam us. Would never recommend to anyone.

Erin Rodgers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Do not recommend. They charge $30 for an estimate and prices are more than double that other companies. Total rip off when I clearly asked on the phone for an estimate. No service was provided.

Elaine Boorman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Victor, a very nice young man, performed the repair. He arrived on time, was extremely good in installing and cleanup afterwards. Would recommend your company. This was the 2nd time I've had Precision service the garage door.

Jennifer Fulton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When I called, I was not told about the $29.95 service fee. Technician could not fix my door but could re -build the hardware that lifts and closes the door for $500.00+ He was at my house for 5 minutes and I paid almost $30 for NOTHING!

Paul Lincoln

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Keith, Thanks for your note. I love the doors and enjoyed working with your sales people. My only problem is I ordered the carriage type hardware for the doors which was not delivered. I was assured last night it would be completed today (Friday) and cane to the job being not complete. I already paid for the full job and ask for your help to provide the hardware. Thanks Best Paul

Matt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt called to say that he felt our Opener prices were too high and that he could buy one at a Home Depot or Online for far less. He also stated that our spring prices are much higher than what he could get online.

Fred

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I WASN'T HAPPY WITH THE CONDITION THE WORKSPACE WAS LEFT AFTER THE REPAIR, DIRT & TRASH, SPRAY PAINT ON MY FLOORS.

Glen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

As discussed with Tom, there was no communication to me that Bryan was going to be an hour late after the set appointment. Having the technician or office staff contact the customer if there is to be a delay would eliminate this issue. Bryan is not a good reflection of customer service on your company which I have found everyone else I have dealt with in the past to be excellent. I only hope the quality of his work is better than his customer service.